Gatchy™ Terms of Service

The short version

Gatchy lets you catch charity logos in augmented reality inside participating retail stores. The moment you catch, a donation partner funds a real donation to the campaign’s featured charity at zero cost to you. You may then watch a short advertisement, earn a reward and help a cause. The legal terms below set out the full picture.

1. About these Terms

These Terms of Service (“Terms”) form a legally binding agreement between you and GoodCompany Technologies Pty Ltd (ABN 97 616 237 293) (“we”, “us”, “our”) governing your use of the Gatchy™ platform, including the Gatchy app, App Clip, Play Instant, website and any related services (collectively, the “Platform”).

By creating an account or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

GoodCompany Technologies Pty Ltd operates the Platform commercially. Charitable donations facilitated through the Platform are managed by GoodCompany Foundation Ltd (“Foundation”), a separate registered charitable entity.

2. Eligibility

You may use the Platform if:

• You are aged 13 or over. If you are under 18, you have a parent or guardian’s permission
• You are capable of entering into a legally binding agreement
• Your use complies with all applicable laws in your jurisdiction

We reserve the right to refuse access to the Platform to any person at our discretion.

3. Your account

3.1 Registration

To use core features, you will need to create an account using your email address and a four-digit PIN, or sign in with Apple or Google. You can also try the Platform without an account using App Clip on iOS or Play Instant on Android. Catches may transfer to a full account if you later register.

3.2 Your responsibilities

You are responsible for:

• Keeping your account credentials secure and confidential
• All activity that occurs under your account
• Notifying us immediately at support@gatchy.com if you suspect unauthorised access

You must not share your account or create multiple accounts to gain an unfair advantage on leaderboards or rewards.

3.3 Account deletion

You can delete your account through Settings → Edit Profile → Delete Account or submit a request on our account deletion page. Personal data will be removed within 30 days in accordance with our Privacy Policy.

4. How Gatchy works

At participating retail stores:

• You open Gatchy and point your camera at signage displaying a Gatchy anchor image
• A 3D charity logo appears in augmented reality and you perform a “swirl” gesture to catch it
• The moment your catch is confirmed, a donation is triggered to the campaign’s featured charity, funded by the campaign’s donation partner or partners
• You may watch a short brand advertisement and receive a reward, such as a discount, offer or promotional code, from the retailer

You do not choose the charity and you do not donate your own money. The featured charity is set for each campaign. Gatchy is not a gambling product; where a campaign offers a reward, it is delivered on completion of a valid Gatch subject to the retailer’s reward terms.

5. Donations

5.1 Donations are funded entirely by the donation partner or partners for the active campaign. You do not contribute money when performing a Gatch.

5.2 Donations are processed by GoodCompany Foundation Ltd, a registered charity with Deductible Gift Recipient status, in accordance with its charitable purposes. The Foundation holds donation funds in trust and remits them to the campaign’s featured charity.

5.3 The featured charity is selected by the campaign partners. You only perform the catch and cannot change the charity attached to that campaign.

5.4 We do not guarantee that a specific charity or campaign will remain on the Platform at any given time.

5.5 Each valid Gatch generates one donation. Multiple donations from the same in-store anchor in one session are only available where permitted by the active campaign settings.

5.6 If you believe a donation was not correctly recorded, contact support@goodcompany.org.au within 30 days.

6. Rewards

6.1 Rewards are configured and funded by the participating retailer, not by GoodCompany Technologies or the Foundation.

6.2 Rewards are subject to the retailer’s terms, including expiry dates, exclusions and redemption conditions displayed when the reward is issued.

6.3 We are not responsible for reward fulfilment, accuracy or availability. Direct redemption issues to the relevant retailer.

6.4 Rewards have no cash value and are not transferable unless otherwise stated.

6.5 We may invalidate rewards obtained through fraudulent or abusive behaviour.

7. Acceptable use

You must not:

• Perform Gatches from outside a participating store, including through GPS spoofing
• Use bots, scripts or automated tools to interact with the Platform
• Manipulate catch records, leaderboard rankings or reward issuance
• Create fake accounts or use another person’s account
• Reverse-engineer, decompile or extract source code from the Platform
• Upload unlawful, offensive, defamatory or rights-infringing content
• Interfere with the Platform or its servers
• Use the Platform in a way that could damage our reputation or that of a charity or retailer partner

Violation may result in immediate suspension or termination and, where applicable, referral to relevant authorities.

8. Location and camera access

8.1 Gatchy requires camera access for the augmented reality experience. Camera access is used only when you actively open the catch screen.

8.2 Gatchy requests your location at the moment of a Gatch to verify that you are in a participating store. Location is not tracked continuously or stored in retailer-facing analytics.

8.3 You may revoke these permissions in your device settings, but doing so will prevent you from performing Gatches.

9. Intellectual property

9.1 The Platform, including the Gatchy name and logo, AR catch mechanic, software, interfaces and related content, is owned by or licensed to GoodCompany Technologies Pty Ltd. The AR catch mechanic is patent-pending.

9.2 We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Platform personally and non-commercially in accordance with these Terms.

9.3 You must not reproduce, modify, distribute, sell or create derivative works from the Platform without prior written consent.

9.4 Charity logos and brand assets remain the property of their respective owners and are used with permission.

10. User content

10.1 If you submit content, including profile information or feedback, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it to operate and improve the Platform.

10.2 You warrant that your content does not infringe third-party rights and complies with these Terms.

10.3 We may remove content that we consider to breach these Terms or otherwise be objectionable.

11. Privacy

Our collection, use and handling of personal information is governed by our Privacy Policy, which forms part of these Terms. Individual data is not shared with retailers; location is verified at catch time only; demographic data is optional; and you can request deletion of your account and associated personal data.

12. Third-party services

12.1 The Platform integrates with services including Apple Sign In, Google Sign In, advertising and analytics providers. Their own terms and privacy policies also apply.

12.2 We are not responsible for third-party websites or content linked from the Platform.

12.3 Retailer advertising is created and owned by the relevant retailer. We do not endorse retailer products, services or advertising content.

13. Disclaimers

13.1 To the fullest extent permitted by law, the Platform is provided “as is” and “as available” without express or implied warranties, including merchantability, fitness for a particular purpose or non-infringement.

13.2 We do not warrant that the Platform will be uninterrupted, error-free or free from harmful components.

13.3 We are not responsible for device or network failures that prevent a Gatch or reward.

13.4 Participating stores and active campaigns may change without notice.

14. Limitation of liability

14.1 To the maximum extent permitted by law, our total aggregate liability for claims connected with these Terms or the Platform will not exceed AUD $100.

14.2 We will not be liable for indirect, consequential, incidental, special or punitive loss or damage, including loss of data, revenue or opportunity, however caused.

14.3 Nothing excludes or limits liability that cannot lawfully be excluded, including under the Australian Consumer Law.

14.4 Where the Australian Consumer Law applies, our liability is limited, at our option, to resupplying the services or paying the cost of resupply.

15. Suspension and termination

15.1 We may suspend or terminate access if we reasonably believe you have breached these Terms, engaged in fraud or abuse, or if required by law.

15.2 You may stop using the Platform and delete your account at any time.

15.3 On termination, your licence ends immediately. Clauses intended to survive, including clauses 9, 13, 14, 17 and 18, continue to apply.

16. Changes to the Platform and these Terms

16.1 We may modify, suspend or discontinue any part of the Platform at any time without liability.

16.2 We may update these Terms. For material changes, we will notify you through the app or by email before they take effect. Continued use after that date constitutes acceptance.

16.3 The current version will always be available on this page.

17. Dispute resolution

17.1 Contact support@gatchy.com first with a complaint or dispute. We will make a genuine effort to resolve it within 14 business days.

17.2 If unresolved, the parties agree to mediation administered by the Resolution Institute, or its successor, before court proceedings.

17.3 Either party may seek urgent interlocutory relief from a competent court.

18. General

18.1 These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of its courts.

18.2 These Terms and our Privacy Policy are the entire agreement between you and us concerning the Platform.

18.3 If a provision is unenforceable, it is severed and the remaining provisions continue.

18.4 Failure to enforce a right or provision is not a waiver.

18.5 You may not assign your rights or obligations without our prior written consent. We may assign ours without restriction.

19. Contact us

GoodCompany Technologies Pty Ltd
General support: support@gatchy.com
Legal and privacy: privacy@goodcompany.org.au
Website: gatchy.com